Dragon's Vault UK Help Centre
Frequently Asked Questions
Answers to common questions about Dragon’s Vault UK products, delivery, bundles, singles and orders.
2 questions
Products
Are your Japanese Pokémon products genuine?
Yes. All Japanese Pokémon products sold by Dragon’s Vault UK are genuine and sourced from trusted suppliers.
Do you sell English or Korean Pokémon cards?
Our main focus is Japanese Pokémon cards, but we may add English and Korean products in the future.
3 questions
Bundles
Are your booster packs weighed?
No. We do not weigh Pokémon booster packs. Our bundles use genuine sealed Japanese booster packs.
Are the packs inside bundles sealed?
Yes. All booster packs inside our bundles are genuine sealed Japanese Pokémon booster packs.
What sets are included in the bundles?
Bundle contents depend on the specific product. Please check each product description for pack quantity and included sets.
2 questions
Singles
What condition are your singles?
Singles are listed with their condition on the product page. Most Japanese singles are listed as Near Mint unless stated otherwise.
Can I search by card name, number, rarity or type?
Yes. Our Japanese singles pages are designed so you can search and filter by card name, card number, rarity, type and set.
3 questions
Delivery
How quickly do you dispatch orders?
We aim to dispatch orders within 1–2 working days.
Do you ship across the UK?
Yes. Dragon’s Vault UK dispatches orders across the United Kingdom.
How are orders packaged?
Orders are packed carefully using protective packaging to help keep cards and sealed products safe during delivery.
2 questions
Returns
Can I return an order?
Returns may be accepted in line with our returns policy. Please contact us if you have an issue with your order.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the packaging and item so we can investigate.
2 questions
Orders
How do I contact you about an order?
Please use the Contact page and include your order number, checkout email and any batch reference number if applicable.
What is a batch reference card?
Some Dragon’s Vault UK bundles include a batch reference card. If you contact us about a bundle, please include this reference so we can help faster.
Dragon's Vault UK Support
Still need help?
If you can’t find the answer you’re looking for, contact Dragon’s Vault UK and we’ll do our best to help.