Refund policy

Return & Refund Policy

Last updated: [insert date]

Thank you for shopping with Dragons Vault UK.

We want every customer to have a clear and fair experience. Please read this policy before placing an order.

1. Change of Mind Returns

For eligible unopened items purchased online, customers have 14 days from the day after delivery to tell us they wish to cancel their order. Customers then have a further 14 days to return the item.

To be eligible for a change of mind return, the item must be:
• unopened
• unused
• in the same condition as received
• in its original packaging
• returned with any included inserts, cards, labels or packaging

Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

Refunds will be processed after we receive the returned item and check its condition.

2. Opened Trading Card Products

Opened booster packs, opened bundles, opened blind collectible products, live-opened orders and products where the sealed packaging has been broken cannot be returned for a change of mind.

This includes:
• live-opened bundles
• opened sealed bundles
• opened booster packs
• cards pulled from opened packs
• any product where the contents have been revealed

3. Live-Opened Orders

If you choose the live opening option, you agree that your bundle will be opened on livestream using your order code.

Once a bundle has been opened live, the order cannot be cancelled, returned or refunded because the sealed product has been opened and the contents have been revealed.

4. Sealed Orders

Sealed orders may only be returned if they remain unopened, unused and in the same condition as received.

No Hit Protection does not apply to sealed orders.

5. No Hit Protection

No Hit Protection applies to live-opened orders only.

If a live-opened bundle does not pull a qualifying hit, we open backup packs live until a qualifying hit is pulled.

A qualifying hit is RR, AR, SR, SAR, UR, MUR or higher rarity. Standard commons, uncommons, regular rares and standard holographic cards do not count as qualifying hits.

No Hit Protection does not apply to sealed orders.

6. Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with:
• your order number
• photos of the outer packaging
• photos of the item
• a clear description of the issue

We will review the issue and work with you to resolve it.

7. Cancellations

Orders can only be cancelled before they are packed, shipped or opened live.

Once an order has been shipped or opened live, it cannot be cancelled.

8. Refund Processing

Approved refunds will be issued back to the original payment method. Processing times may vary depending on your payment provider.

9. Contact

For return or refund questions, please contact us through the Contact page or email us at:

[insert your customer service email]