Refund policy

Return & Refund Policy

Last updated: 31/5/26

Thank you for shopping with Dragons Vault UK.

We want every customer to have a clear and fair experience. Please read this policy before placing an order.

1. Change of Mind Returns

For eligible unopened items purchased online, customers have 14 days from the day after delivery to tell us they wish to cancel their order. Customers then have a further 14 days to return the item.

To be eligible for a change of mind return, the item must be:
• unopened
• unused
• in the same condition as received
• in its original packaging
• returned with any included inserts, cards, labels or packaging

Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

Refunds will be processed after we receive the returned item and check its condition.

2. Sealed Orders

Sealed orders may only be returned if they remain unopened, unused and in the same condition as received.

3. Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with:
• your order number
• photos of the outer packaging
• photos of the item
• a clear description of the issue

We will review the issue and work with you to resolve it.

4. Cancellations

Orders can only be cancelled before they are packed, shipped or opened live.

Once an order has been shipped or opened live, it cannot be cancelled.

5. Refund Processing

Approved refunds will be issued back to the original payment method. Processing times may vary depending on your payment provider.

Change-of-mind returns are accepted only if the bundle is unopened, unused and returned in the same condition it was received.

Opened booster packs cannot be returned because the sealed product value has been broken, unless there is a genuine issue with the order.

Pulls are random and are not guaranteed. Poor pulls, duplicate cards or not receiving a specific card are not considered a fault.

9. Contact

For return or refund questions, please contact us through the Contact page or email us at: 

dragonsvaultuk@protonmail.com